Shipping policy

Last updated: September 3, 2026

At MALVICE, every order is prepared with care and shipped with tracking whenever available.

Free Standard Shipping

MALVICE offers free standard shipping on all orders to destinations available at checkout.

If an expedited shipping option is available, its cost and estimated delivery time will be displayed during checkout.

Order Processing

Most orders require 1–3 business days for processing before shipment.

Processing times may be longer during product launches, sales, holidays, or periods of unusually high demand. Business days do not include weekends or public holidays.

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Estimated Delivery Times

Estimated delivery times after dispatch are:

United States: 2–5 business days
Canada: 5–10 business days
United Kingdom and Europe: 5–12 business days
Australia and New Zealand: 6–15 business days
Other international destinations: 7–20 business days

These timeframes are estimates and are not guaranteed. Customs processing, carrier disruptions, weather, holidays, and other circumstances outside our reasonable control may cause delays.

The delivery estimate shown at checkout or in your order confirmation is the most accurate estimate for your specific destination.

Tracking Your Order

When tracking is available, a tracking link will be emailed to you after your order has shipped.

Tracking information can take 24–72 hours to update after dispatch. If tracking has not updated after this period, contact us at support@malvice.com.

Multiple Shipments

Some products may be prepared or shipped from different fulfillment locations. As a result, items from the same order may arrive in separate packages and on different dates.

You will not be charged additional standard shipping fees for split shipments.

Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your address, contact support@malvice.com immediately. We cannot guarantee changes after processing or fulfillment has begun.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional reshipping costs may apply where permitted by law.

Shipping Delays

Delivery dates are estimates. Although most orders arrive within the expected timeframe, carrier or customs delays may occasionally occur.

If we cannot ship your order within the promised timeframe, we will contact you with updated information and any options required by applicable law, which may include accepting the delay or receiving a refund for the unshipped order.

If your order is significantly overdue, contact us at support@malvice.com with your order number.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package was lost in transit, contact us so we can investigate.

When a package is confirmed lost, MALVICE will provide an appropriate replacement or refund, subject to the carrier investigation and applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check around the delivery location, mailbox, reception, or safe place.
Ask household members or neighbors whether they accepted it.
Contact the shipping carrier for delivery details.
Email support@malvice.com if the package remains missing.

We will assist with an investigation and determine the appropriate solution based on the carrier’s findings and applicable consumer law.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other government fees.

Where applicable, these charges may be included at checkout or collected by the carrier or customs authority. Any charges not included in the amount paid at checkout are the customer’s responsibility, unless applicable law states otherwise.

MALVICE does not control customs processing times or charges imposed by government authorities.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your package or product arrives damaged, defective, or incorrect, contact support@malvice.com as soon as possible and include: