Refund policy

Last updated: September 26, 2026

At MALVICE, we want you to feel confident about every purchase. If something is not right, please review the policy below.

Free 60-Day Returns for Store Credit or Replacement

Free returns for store credit or replacement items within 60 days of delivery. Contact MALVICE within 60 days of receiving your order to request this option. We cover standard return shipping for approved returns for store credit or a replacement. Replacements are subject to availability; if a replacement is unavailable, you can choose store credit.

If you prefer a refund to your original payment method for a change-of-mind return, request it within 30 days of delivery. For that option, return shipping is your responsibility unless applicable law requires otherwise or MALVICE made an error.

To qualify for a return, the item must be:

Unworn, unwashed, and unused
Free from stains, odors, or damage
In its original condition with tags attached
Returned with proof of purchase

You may try on clothing as you would in a physical store, but items showing signs of wear may not qualify for a return.

Starting a Return

Your full name
Your order number
The item you wish to return
The reason for the return
Clear photographs if the item is damaged, defective, or incorrect

If your return is accepted, we will provide the correct return address and instructions.

Do not return items without contacting us first. Unauthorized returns or items sent to our business mailing address may not be accepted.

Return Shipping

For an approved return requested within 60 days for store credit or a replacement, standard return shipping is free. We will provide a prepaid return label where available or reimburse reasonable standard tracked return postage with proof of payment. Follow the instructions we send before mailing your item.

For a change-of-mind return requested for a refund to your original payment method, return shipping costs remain your responsibility unless applicable law requires otherwise.

If your order arrives damaged, defective, misprinted, or incorrect, MALVICE will cover reasonable return costs or provide another suitable solution.

We recommend using a tracked shipping service. MALVICE is not responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, misprinted, or incorrect item, contact us as soon as possible—ideally within 7 days of delivery.

Include clear photographs of the item and packaging so we can resolve the issue quickly. Depending on the situation, we may offer a replacement, refund, or another appropriate solution at no additional cost.

This recommendation does not reduce the 60-day return window or any rights provided by applicable consumer law.

Replacements and Exchanges

Within 60 days of delivery, you can request a replacement for an eligible return, including a different size or color, subject to availability. Contact us before returning the item. We will confirm the replacement or offer store credit if the requested item is unavailable.

Non-Returnable Items

We cannot accept returns for:

Items personalized to your individual specifications, where permitted by law. Standard MALVICE designs printed after ordering remain eligible for returns under this policy.
Items that have been worn, washed, altered, or damaged after delivery
Items returned without their original tags
Gift cards
Hygiene-sensitive products that have been opened, where permitted by law
Items clearly marked “Final Sale,” where permitted by law

Regular sale or discounted items remain eligible for return unless they were clearly marked “Final Sale” before purchase and applicable law permits the restriction.

Store Credit, Replacements, and Refunds

We will inspect your return and notify you when it has been approved. For an approved 60-day return, we will issue store credit or arrange your replacement as selected, subject to product availability.

For an approved return requested within 30 days for a refund to your original payment method, the refund will normally be issued within 10 business days after approval. Your bank or payment provider may require additional time to process it.

Original shipping charges are non-refundable unless:

The item was damaged, defective, or incorrect; or
A refund of standard delivery charges is required by applicable law.

If more than 15 business days have passed since your refund was approved, contact us at support@malvice.com.

Order Cancellations

Contact us immediately if you need to cancel or change an order. We cannot guarantee cancellation once processing or production has begun.

If cancellation is no longer possible, you may request a return after receiving the order, subject to this policy and applicable consumer rights.

European Union and United Kingdom Customers

If your order is delivered within the European Union or United Kingdom, you generally have the right to cancel an eligible online purchase within 14 days of delivery without providing a reason.

After notifying us, you must return the item within the period required by applicable law. Unless the product is defective or we agree otherwise, you are responsible for direct return shipping costs.

Where required by law, an eligible refund will include the cost of standard outbound delivery. Additional costs for express or premium delivery are not refundable beyond the standard delivery amount.

Certain products, including clearly personalized goods, may be excluded from the statutory cancellation right. Standard MALVICE designs printed after ordering remain eligible for the voluntary 60-day store-credit or replacement return option. Nothing in this policy limits your mandatory consumer rights.